At Online Book Review, we are committed to providing high-quality services and resources for our users. While our primary offerings include curated book reviews, guides, and educational content, we also understand that circumstances may arise where a refund request is necessary. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring transparency and fairness for all users.
1. Scope of Refunds
Refunds are applicable under the following circumstances:
Digital Products or Services: If you purchase a digital product, subscription, or premium access through our website and encounter technical issues that prevent you from accessing the purchased content, you may be eligible for a refund.
Duplicate Payments: If you are accidentally charged multiple times for the same service, a refund may be issued for the duplicate payment.
Subscription Cancellations: For recurring subscriptions, if you cancel within a specified trial period or before the next billing cycle, you may qualify for a partial or full refund depending on the timing of the cancellation.
Please note that standard book recommendations, free content, or publicly accessible articles do not qualify for a refund as they are provided at no cost.
2. Refund Request Process
To request a refund, please follow these steps:
Contact Us Promptly: Submit your refund request via email at [email protected] or by phone at +1 250-837-3295. Include the following information:
Name and contact details
Description of the product or service
Date of purchase
Reason for the refund request
Verification: Our team will review your request to verify purchase details and determine eligibility based on the circumstances described.
Resolution: Eligible refunds will be processed within 7–14 business days. Refunds will be issued using the same payment method originally used for the purchase unless otherwise agreed.
3. Conditions for Refund Eligibility
To qualify for a refund, the following conditions must be met:
The request must be submitted within 30 days of the purchase date, unless otherwise specified.
Evidence of purchase (receipt, transaction ID, or confirmation email) must be provided.
Refunds will not be issued for issues caused by factors outside our control, including internet connectivity, device compatibility, or user error.
4. Partial or Denied Refunds
In certain cases, refunds may be partial or denied, including:
If the product or service has already been fully accessed or downloaded
If the request is made after the refund eligibility period
If the refund request does not comply with the conditions outlined above
We reserve the right to review each request on a case-by-case basis and communicate the decision promptly.
5. Contact Information
For any questions, concerns, or to submit a refund request, please contact us:
Our team is committed to providing fair, prompt, and transparent resolutions to all refund requests.
6. Policy Updates
Online Book Review may update this Refund Policy periodically to reflect changes in services, regulations, or best practices. Updated policies will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of any updated refund terms.
